{"id":541,"date":"2023-08-01T09:40:28","date_gmt":"2023-08-01T09:40:28","guid":{"rendered":"https:\/\/www.flowtrack.ai\/?post_type=job_listing&#038;p=541"},"modified":"2023-09-28T06:48:14","modified_gmt":"2023-09-28T06:48:14","slug":"onboarding-specialist","status":"publish","type":"job_listing","link":"https:\/\/www.flowtrack.ai\/job\/onboarding-specialist\/","title":{"rendered":"Onboarding Specialist"},"content":{"rendered":"<p><strong>Overview:<\/strong><\/p>\n<p>We are looking for experienced Customer Onboarding\/ product implementation specialist to onboard customers and provide enterprise-level technical support to our customers. This technician will gather the requirement via phone, web, email, chat, and other channels as required and provide the best-in-class implementation of the product.<\/p>\n<p><strong>Role and Responsibilities:<\/strong><\/p>\n<ul class=\"list-style\">\n<li>Be prime contact for customers during project implementations and display a high sense of urgency and ownership during customer interactions.<\/li>\n<li>Extremely strong in relationship building\/management with clients and internal stakeholders (Sales, Presales, Customer Success, Product, Engineering, Marketplace, and Support).<\/li>\n<li>Be responsible for all technical aspects of project implementation and coordination, right from kick-off to Go-Live, including scoping and change request management along with the Engagement Manager (EM).<\/li>\n<li>Work closely with project sponsors and stakeholders (internal &amp; external) in defining project goals, requirements, project planning, tracking, and delivering the project(s) in a timely manner\/agreed time frames.<\/li>\n<li>Conduct pre-kick-off meetings with sales\/pre-sales and kick-off meetings with customers to establish and communicate project plans, milestones, goals, and associated processes and set the right expectations with customers.<\/li>\n<li>Work with EM to lead the development and implementation of a coordinated set of plans and programs for all phases to meet the goals and priorities of the projects.<\/li>\n<li>Participate in establishing practices, templates with EM (Statement Of Work (SoW), Project plans, trackers), policies, tools and partnerships to expand and mature these capabilities for the organization<\/li>\n<li>Ensure the prime objective of \u201cdelivering moments of wow to our customers\u201d is always met.<\/li>\n<li>Work with EM to establish and manage communication, escalation, and risk management plans.<\/li>\n<li>Monitor and track project progress and work efforts on a daily basis, and report project status to EM, senior management and other stakeholders. This role includes working on multiple projects at a time.<\/li>\n<li>Coordinate with customer, EM and internal teams to develop work\/change when needed due to changes in scope, schedules, and dependencies.<\/li>\n<li>Communicate clearly with management, customers, sales, and developers to ensure business requirements are translated accurately for implementation.<\/li>\n<li>Recommend product enhancements and new product opportunities to the Product Management team. Should also check with the product team as per the timelines committed by them.<\/li>\n<li>Work closely with pre-sales\/sales and implementation services to help estimate customer engagements and keep them updated on latest changes in process.<\/li>\n<li>Work with SI partners for custom app\/integration work for customer engagements.<\/li>\n<li>Work closely with Customer Success Manager (CSM) to ensure proper handover after Go-Live is done.<\/li>\n<li>Take on other assigned responsibilities as required.<\/li>\n<li>Be a trusted advisor to the customers and have a growth mindset<\/li>\n<\/ul>\n<p><strong>Qualifications<\/strong><\/p>\n<ul class=\"list-style\">\n<li>At least 2 to 5 years experience in the software\/tech industry<\/li>\n<li>Experience in the implementation of SaaS products is a big plus, or working experience in<br \/>\nthese products<\/li>\n<li>Basic front-end programming skills such as HTML5, JavaScript, and jQuery (Good to<br \/>\nhave)<\/li>\n<li>Basic understanding of the technology stack and programming concepts<\/li>\n<li>Understanding of integrations (REST APIs) with cloud systems<\/li>\n<li>Good to have a hands-on experience with configuring SAAS products such as Zoho, Zendesk, Keka, Servicenow<\/li>\n<li>Ability to learn and understand the SAAS products<\/li>\n<li>Fast learner and can pick up new technologies<\/li>\n<li>Good communication skills and written skills \u2013 must have<\/li>\n<li>Willing to work in Europe shift.<\/li>\n<li>Capable of working on a cross-functional team to solve business &amp; tech problems<\/li>\n<li>Understand the customer requirements and passion for providing solutions<\/li>\n<li>Soft skills to interact with customers over the phone or video call<\/li>\n<\/ul>\n","protected":false},"author":3,"featured_media":415,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_promoted":"","_job_location":"","_application":"hr@flowtrack.ai","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-types":[21],"acf":[],"_links":{"self":[{"href":"https:\/\/www.flowtrack.ai\/wp-json\/wp\/v2\/job-listings\/541"}],"collection":[{"href":"https:\/\/www.flowtrack.ai\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.flowtrack.ai\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.flowtrack.ai\/wp-json\/wp\/v2\/users\/3"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.flowtrack.ai\/wp-json\/wp\/v2\/media\/415"}],"wp:attachment":[{"href":"https:\/\/www.flowtrack.ai\/wp-json\/wp\/v2\/media?parent=541"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.flowtrack.ai\/wp-json\/wp\/v2\/job-types?post=541"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}